360.738.1022  |  info@visitlandmark.com Office Hours |  Mon-Fri 8-5:00, Sat 10-3

Tenants

How can I pay rent as a Landmark tenant?

A. Paying Online with the Tenant Portal

If you are a Landmark tenant, you have access to what’s called a “Tenant Portal”. There you can view your entire account, submit maintenance requests and make rent payments. If you do not have access to your tenant portal, call the office at (360)738-1022, and we’ll get you set up. Online payments have several benefits, including saving you a trip down to the office and waiting in line.

Once on the tenant portal, go to the “Payments” tab and click the blue “pay now” button. It will then present you with the option of paying with a debit/credit card or an E-check. After selecting an option, you can set up this payment as an automatic, recurring payment or as a one-time payment.

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1. eCheck *BEST OPTION*
Making a rent payment with an eCheck, using your bank account and routing number, is the easiest option and there are no additional fees. After selecting the eCheck option, you’ll need to enter in your bank account and routing number and continue until you’ve paid the amount you wish. After this payment, you will automatically receive an emailed receipt, and the payment will post to your tenant account without any delay. If you pay on or before the first, it will be considered on time even if the money takes a few days to withdraw from your account.

2. Credit or Debit Card
After selecting the debit/credit card option, you’ll need to enter in your card number, expiration date, CVV & billing address, and continue until you’ve paid the amount you wish.

Payments with a card will still send you an immediate emailed receipt, and they will post to your tenant account the same day, but card payments incur an additional, variable service fee, which is charged by the card companies. So, we always recommend paying with an eCheck.

B. Personal Check, Cashiers Check or Money Order

You can obtain a check or Money Order made out to Landmark Real Estate for your rent amount and either mail or bring that check to our office, which is located at 3800 Byron Ave Suite #112, (note: if you require a receipt, you’ll need to bring the check to a customer service representative at the Front Desk). You may also put the check in our dropbox, located to the left of the outgoing mailbox.

 

Submitting a Maintenance Request

If you have a maintenance emergency that occurs during our office hours, call our office at (360)738-1022. If your maintenance emergency occurs after hours, please call (800)753-0138.

All non-emergency maintenance requests must be submitted in writing. We have paper maintenance request forms in our office. Alternatively, you can simply send an email detailing your maintenance issue to info@visitlandmark.com.

Using your Tenant Portal

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If you are a Landmark tenant, you have access to what’s called a tenant portal. There you can view your entire account, submit maintenance requests and make rent payments. If you do not have access to your tenant portal, call the office at (360)738-1022, and we’ll get you set up.

Renting an Apartment with Landmark

Scroll through our listings under our “Properties for Rent” tab until you find something you like. Schedule a showing for that unit using the green “Schedule a Showing” button. If you decide you like it, go back to the listing and hit the blue “Apply” button.

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Remember that at any time, you can reserve a unit by paying the security deposit in advance as a holding fee. This fee is refundable if your application gets denied, but it is not refundable if you change your mind. We recommend calling our office at (360)738-1022 to confirm availability before applying.

Our application fee is $45 per adult ($25 for cosigners), and you are required to provide a government issued photo ID and proof of income (if employed) to complete your application.

Moving In to a Landmark Unit

After you are approved, you will be sent a lease agreement to sign. Your move-in date is your lease-start date. On that date, come to our office to pick up keys any time between 8 a.m. – 5 p.m. Whatever account balance you have will need to be paid and all lease documents signed before we can give you your keys.

After moving in, you have 72 hours to return the move-in adjustment form that will modify Landmark’s move-in inspection performed prior to your lease-start date.

Moving Out of a Landmark Unit

In order to be officially moved out of your unit, you will need to provide us with every key to the unit (even additional copies you may have made) by 5 p.m. on your lease-end date. If you would like to be present at your move-out inspection, let the office know when you turn in your keys.

The inspector will then be in touch with you within 48 hours to let you know when the inspection will be scheduled so you can attend. After the inspection is completed, you will no longer be able to return to your unit to correct any issues found during the walk-through/move-out inspection.

Within 21 days (WA State RCW 59.18.280) of your move-out, you will receive your security deposit refund along with an itemized statement of charges against it. If you feel you were incorrectly charged, please submit via email (SecurityDeposit@visitlandmark.com) a request for a ‘secondary review of security deposit’ form.